Terms of Service for Exchangerland Platform
Effective from July 7, 2025
This Terms of Service Agreement (the “Agreement”) is a legally binding contract between you, the user, and Exchangerland, governing your access to and use of the Exchangerland platform, including its website, mobile applications, APIs, and related services (collectively, the “Platform”).
By accessing or using any part of the Platform, you acknowledge that you have carefully read, understood, and agree to be bound by this Agreement, as well as our Privacy Policy, Cookie Policy, E-Sign Consent, and any other policies referenced on the Exchangerland website.
This Agreement outlines your rights, obligations, and the conditions, limitations, and exclusions that may apply to your use of the Platform. Please review it thoroughly to ensure full understanding of your responsibilities and the risks involved.
Arbitration Notice: This Agreement mandates that disputes be resolved through binding arbitration, waiving your right to pursue jury trials or participate in class actions. By using the Platform, you consent to these terms and acknowledge that arbitration is the primary method for resolving disputes, except where small-claims court is permitted.
Risk Disclosure: Digital assets, including but not limited to cryptocurrencies such as Bitcoin, Tether, and other digital currencies supported by Exchangerland, are inherently volatile and carry substantial risks of financial loss. The value of digital assets can fluctuate significantly, potentially resulting in partial or total loss of your investment.
Trading, holding, or investing in digital assets requires careful consideration of your financial situation and risk tolerance. Exchangerland strongly recommends consulting with qualified financial, legal, or tax advisors before engaging in any digital asset transactions to ensure they align with your financial goals and circumstances.
Exchangerland operates a peer-to-peer marketplace that facilitates the buying and selling of digital assets using over 300 payment methods, providing a flexible and user-driven trading environment. Additionally, Exchangerland offers hosted wallet services for securely storing, sending, and receiving digital assets, which are recorded on their respective blockchain networks. This agreement governs your use of these services and is designed to ensure a transparent, secure, and equitable trading experience for all users.
Intellectual Property Rights
Exchangerland grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its content, which includes but is not limited to text, graphics, user interfaces, visual designs, logos, icons, software code, audio, video, and other materials (collectively, “Content”), solely for purposes explicitly approved by Exchangerland.
Exchangerland grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its content, which includes but is not limited to text, graphics, user interfaces, visual designs, logos, icons, software code, audio, video, and other materials (collectively, “Content”), solely for purposes explicitly approved by Exchangerland.
Prohibited Uses of Intellectual Property
You are prohibited from using Exchangerland’s intellectual property, including trademarks, service marks, logos, trade dress, or other proprietary materials, without prior written permission. Prohibited activities include, but are not limited to:
• Copying, imitating, or reproducing Exchangerland’s branding, logos, or visual designs in any form, whether digital or physical.
• Using Exchangerland’s intellectual property in advertisements, promotions, websites, or third-party materials without explicit consent.
• Creating derivative works based on the Platform’s Content, software, or systems.
• Attempting to decompile, disassemble, reverse-engineer, or otherwise extract the source code or underlying structure of the Platform.
• Using Exchangerland’s intellectual property in a manner that implies an untrue endorsement, affiliation, or sponsorship by Exchangerland or that harms the Exchangerland brand.
Violations of these restrictions may result in immediate account suspension or termination, as well as potential legal action to protect Exchangerland’s intellectual property rights.
Accuracy and Updates of Information
Exchangerland strives to provide accurate, timely, and up-to-date information on the Platform. However, due to the dynamic nature of digital assets, blockchain technology, and market conditions, the content may contain technical inaccuracies, typographical errors, or outdated information. Exchangerland reserves the right to update, modify, or remove content at any time without prior notice, including but not limited to:
• Platform features, services, or policies.
• Market data, exchange rates, or asset information.
• Educational materials, such as blog posts, tutorials, or guides
It is your responsibility to verify all information before relying on it for decision-making purposes. Decisions based on Platform information, including but not limited to buying, selling, or holding digital assets, are made at your sole risk, and Exchangerland is not liable for any consequences arising from such decisions, including financial losses or missed opportunities.
Third-Party Content and Links
The Platform may include or provide links to third-party websites, services, applications, or content, such as market data feeds, news articles, or external payment providers, for your convenience. Exchangerland does not endorse, adopt, control, or verify the accuracy, reliability, or legality of such third-party content.
Your interaction with third-party websites, services, or content is solely between you and the third party, and you engage with them at your own risk. Exchangerland is not liable for any loss or damage resulting from such interactions, including but not limited to:
• Financial losses due to fraudulent or unreliable third-party services.
• Data breaches or privacy violations on third-party platforms.
• Inaccurate or misleading information provided by third parties.
You acknowledge that Exchangerland has no control over third-party content and assumes no responsibility for its availability, functionality, or compliance with applicable laws.
Protection of Intellectual Property
Exchangerland’s Content and systems are protected by applicable intellectual property laws, including but not limited to copyright, trademark, patent, and trade secret laws in Panama and other jurisdictions.
Any attempt to circumvent content filtering techniques, access unauthorized areas of the Platform, or extract data using automated tools (e.g., bots, crawlers, scrapers, or spiders) is strictly prohibited. Such activities may compromise the Platform’s security, performance, or integrity and may result in immediate account suspension, termination, or legal action.
User-Generated Content
Any content you create or post on the Platform, such as transaction offers, chat messages, or user profiles, must comply with this Agreement and Exchangerland’s policies. Exchangerland reserves the right to monitor, edit, or remove user-generated content at its sole discretion without notice or explanation, if it:
• Violates this Agreement or applicable laws.
• Contains offensive, defamatory, or misleading information.
• Promotes external services or off-platform transactions
• Infringes on the rights of other users or third parties, including intellectual property rights.
You are solely responsible for the content you post and any consequences arising from it, including disputes or legal claims from other users or third parties.
About Exchangerland and Its Services
Exchangerland operates a leading peer-to-peer marketplace designed to connect buyers and sellers of digital assets, including cryptocurrencies such as Bitcoin, Tether, Ethereum, and other digital currencies supported by the Platform.
The marketplace supports over 300 payment methods, ranging from traditional bank transfers and mobile payments to gift cards and alternative payment systems, providing users with unparalleled flexibility in conducting transactions. Exchangerland also provides hosted wallet services for securely storing, sending, and receiving digital assets, which are recorded on their respective blockchain networks.
Marketplace Functionality
The Exchangerland marketplace enables users to create and respond to offers to buy or sell digital assets, specifying terms such as:
• Payment Methods: Options include bank transfers, credit/debit cards, mobile payment apps, gift cards, and other methods agreed upon by the parties.
• Exchange Rates: Rates may be fixed or variable, based on market conditions or user preferences.
• Transaction Conditions: timelines, payment verification requirements, or other stipulations set by the offer creator.
• Additional Terms: Any specific instructions, such as preferred communication methods or documentation requirements.
When a buyer accepts a seller’s offer, the seller’s digital assets are locked in Exchangerland’s secure system until the buyer fulfills the payment terms. The Platform provides a chat feature within each transaction to facilitate communication, allowing parties to clarify terms, exchange payment details, confirm receipt of funds, or resolve issues.
Once the seller verifies the payment, they release the locked assets to the buyer. If the buyer cancels the transaction before payment is completed, the assets are returned to the seller. Sellers cannot cancel transactions, but they can release assets to the buyer upon payment confirmation, ensuring the buyer’s security and trust in the process.
Exchangerland does not act as a payment processor or intermediary in the financial transaction itself. All responsibilities for sending, receiving, and verifying payment lie solely with the buyer and seller. Exchangerland’s role is limited to providing the technological infrastructure for locking and releasing digital assets as per the agreed terms, ensuring a secure and transparent trading environment.
Wallet Services
Exchangerland offers hosted wallet services that allow you to store, send, and receive digital assets securely. These wallets are integrated with the Platform and provide real-time visibility of your digital asset holdings. Key features of the wallet services include:
• Secure Storage: Digital assets are recorded on their respective blockchain network, not on Exchangerland’s servers, reducing the risk of centralized storage vulnerabilities.
• Transaction Capabilities: You can send digital assets to other Exchangerland users or external wallet addresses and receive assets from external sources.
• Real-Time Monitoring: The Platform provides tools to track your wallet balance, transaction history, and pending offers.
All transactions involving digital assets occur within the relevant blockchain networks (e.g., Bitcoin blockchain, Ethereum blockchain). Exchangerland does not guarantee the processing or completion of transactions, as these depend on the underlying blockchain networks, which are decentralized and outside Exchangerland’s control. Exchangerland may refuse to process transactions if they:
• Violate this agreement or Exchangerland’s policies.
• Are prohibited by applicable laws or regulations
• Pose a risk to the Platform’s security or integrity, as determined by Exchangerland in its sole discretion.
User Responsibilities
You are solely responsible for all activities conducted through your account, including:
• Ensuring the accuracy and legality of all transactions, including compliance with offer terms and payment instructions.
• Maintaining the security of your account credentials, such as usernames, passwords, two-factor authentication codes, and API keys.
• Monitoring your wallet and transaction history for accuracy and unauthorized activity.
• Complying with all applicable laws, regulations, and third-party terms (e.g., payment provider policies) related to your use of the Platform.
Exchangerland provides real-time visibility of your digital asset holdings through the Platform’s wallet interface, accessible via the website or mobile application. You acknowledge and accept all risks associated with authorized or unauthorized access to your account, to the maximum extent permitted by law. This includes risks of hacking, phishing, or other security breaches that may result in the loss of digital assets or linked funds.
Transaction Risks
Digital asset transactions carry significant inherent risks, which you acknowledge and accept by using the Platform. These risks include, but are not limited to:
• Price Volatility: The value of digital assets can fluctuate dramatically within short periods, potentially resulting in substantial financial losses. Market conditions, economic factors, or regulatory changes may exacerbate volatility.
• Blockchain Risks: Network failures, congestion, forks, protocol upgrades, or security vulnerabilities may affect the availability, functionality, or value of digital assets.
• Third-Party Risks: Counterparties may engage in fraudulent behavior, fail to fulfill payment obligations, or initiate chargebacks or disputes, leading to losses.
• Technical Risks: Hardware failures, software bugs, internet connectivity issues, or server outages may disrupt access to your account, wallet, or transactions.
• Regulatory Risks: Changes in laws or regulations may restrict or prohibit your ability to trade, hold, or transfer digital assets, potentially rendering assets inaccessible or worthless.
Exchangerland is not liable for losses, damages, or disruptions caused by these risks, including but not limited to:
Loss of digital assets or linked funds.
Communication failure, errors, or delays in transaction processing.
Disruptions in service availability or Platform functionality.
• Unauthorized access to your account due to compromised credentials or external attacks.
You are responsible for conducting thorough due diligence on counterparties, offer terms, payment methods, and market conditions before initiating transactions. Exchangerland recommends using secure payment methods, verifying counterparty identities, and consulting professional advisors to mitigate risks.
Supported Digital Assets
Exchagerland supports a variety of digital assets, as listed on the Platform. The availability of specific assets may change due to:
• Market conditions, including low liquidity or delisting from major exchanges.
• Regulatory requirements, including bans on specific cryptocurrencies in certain jurisdictions.
• Technical limitations, including network upgrades or compatibility issues.
Exchangerland reserves the right to add or remove supported assets at its discretion, with or without notice. You are responsible for staying informed about the assets supported by the Platform and any changes that may affect your transactions or holdings.
Transaction Limits
Exchangerland may impose limits on transaction size, frequency, type, or manner to ensure platform security, compliance, and stability. These limits may vary based on:
• Your account verification status • Regulatory requirements in your jurisdiction or Exchangerland’s operating jurisdiction.
• Market conditions, such as high volatility or network congestion.
• Risk management protocols, such as fraud prevention or AML/CTF compliance.
Exchangerland does not guarantee that you will be able to buy or sell digital assets at any specific time, price, or under specific conditions. The availability of transactions depends on market dynamics, user activity, and Exchangerland’s policies.
Transaction Records
Exchangerland maintains records of your transactions, including offer details, payment confirmations, and asset transfers, accessible through your account. These records are provided for your convenience, but Exchangerland is not responsible for errors or omissions in transaction records unless caused by our negligence. You should regularly review your transaction history and report any discrepancies to Exchagerland’s support team promptly.
User Feedback and Submissions
Exchangeland values user feedback, suggestions, and ideas to enhance the Platform and its services. We encourage you to share your thoughts through designated channels, such as the support widget or feedback forms on the Platform. However, all submissions, including ideas, feedback, suggestions, or materials subject to intellectual property rights (collectively, “Submissions”), are subject to the terms of this Agreement.
Submission Terms
Submissions are not confidential, and Exchangerland is not obligated to compensate you for them or maintain their confidentiality. By submitting a Submission, you grant Exchangerland a non-exclusive, perpetual, worldwide, royalty-free license to use, modify, reproduce, distribute, display, perform, and sublicense the Submission for any purpose, including but not limited to:
• Improving Platform features, functionality, or user experience.
• Developing new services, products, or tools.
• Marketing or promotional activities, such as featuring user testimonials.
• Sharing with affiliates or third parties for business purposes.
You represent and warrant that:
• Your Submissions are original and wholly owned by you.
• No third party has any rights, claims, or interests in the Submissions.
• You waive any moral rights in the Submissions to the fullest extent permitted by applicable law, including the right to be attributed as the author or to object to modifications. .
Exchangerland may remove any Submission or user-generated content from the Platform at its sole discretion, without notice or explanation, if it violates this Agreement, Exchangerland’s policies, or applicable laws, or is deemed inappropriate for any reason.
Submission Guidelines
When submitting feedback, ideas, or other materials, you agree to:
• Provide accurate, truthful, and non-misleading information.
• Avoid including sensitive personal information, proprietary content, trade secrets, or materials owned by others.
• Refrain from submitting malicious or harmful content, such as viruses, malware, or offensive material.
• Use respectful, professional, and civil language in all communications.
• Avoid submitting content that promotes illegal activities, violates third-party rights, or is otherwise objectionable.
Exchangerland may use Submissions to enhance the Platform, develop new features, improve user experience, or for other business purposes without obligation to notify or compensate you. You acknowledge that Exchangerland is not required to act on your Submissions or provide updates on their use or implementation.
User-Generated Content
In addition to feedback, user-generated content includes transaction offers, chat messages, user profiles, and other materials posted on the Platform. Such content must comply with this Agreement and Exchangerland’s policies. Prohibited content includes, but is not limited to:
• False, misleading, or fraudulent information, such as fake transaction offers or forged documents.
• Offensive, defamatory, harassing, or threatening statements.
• Advertisements or promotions for external services, websites, or off-platform transactions.
• Content that infringes on the intellectual property, privacy, or publicity rights of other users or third parties.
• Content that violates applicable laws, regulations, or sanctions programs.
Exchangerland reserves the right to monitor, edit, or remove user-generated content at its discretion, without notice or explanation. You are solely responsible for the content you post and any consequences arising from it, including disputes, legal claims, or damages from other users or third parties.
Submission Examples
To provide clarity, examples of acceptable Submissions include:
• Suggestions for new Platform features, including improved wallet interfaces or additional payment methods.
• Feedback on user experience, including navigation issues or transaction processing times.
• Ideas for education content, including tutorials on safe trading practices.
Examples of unacceptable Submissions include:
• Proposals to violate this Agreement or applicable laws, such as promoting off-platform transactions.
• Content that infringes on third-party intellectual property, including copyrighted materials or trademarks.
• Malicious code or links to harmful websites.
• Personal attacks or offensive language directed at other users or Exchangerland staff
Account Registration and Responsibilities
To access Exchangerland’s services, you must register for an account through the Platform by providing accurate and complete personal information. This includes, but is not limited to:
• Full legal name
• Residential or business address
• Phone number
• Email address
• Date of birth
• Government-issued identification (e.g., passport, driver’s license, national ID card).
• Social security number, taxpayer identification number, or equivalent, if applicable.
This information is used for identity verification and compliance with anti-money laundering (AML), counter-terrorism financing (CTF), fraud prevention, and other regulatory requirements mandated by applicable laws.
Registration Requirements
Exchangerland reserves the right to refuse to open or maintain an account at its sole discretion, without providing a reason. By registering, you confirm that:
• You are of legal age in your jurisdiction to enter into this Agreement (typically 18 or older, depending on local laws).
• You have not been previously suspended, banned, or removed from using Exchangerland’s services.
• You are not located in a restricted jurisdiction, as listed on Exchangerland’s “Restricted Jurisdictions” page, which may include countries subject to sanctions or regulatory prohibitions.
• You will use the account solely for your own benefit and not act as an intermediary, broker, agent, or representative for others, unless expressly authorized by Exchangerland in writing.
Account Security
You are solely responsible for maintaining the security and confidentiality of your account credentials, including but not limited to:
• Usernames and passwords
• Two-factor authentication codes, devices, or applications
• API keys, personal identification numbers (PINs), or other access credentials.
Exchangerland strongly recommends the following best practices to protect your account:
• Use strong, unique passwords that are not reused across other platforms or services.
• Enable two-factor authentication (e.g., via authenticator apps or SMS) for enhanced security.
• Avoid sharing your account details with anyone, including through remote access tools, screen-sharing applications, or social engineering tactics (e.g., phishing emails).
• Regularly monitor your account for unauthorized activity, such as unexpected logins or transactions, and report any issues to Exchangerland immediately.
• Use secure, private internet connections and avoid public Wi-Fi for accessing the Platform or conducting transactions.
• Keep your devices free from malware, viruses, or other harmful software by using reputable antivirus programs and keeping software up to date.
Any loss, theft, or compromise of your credentials resulting in unauthorized access, including loss of digital assets or linked funds, is your sole responsibility. Exchangerland is not liable for such losses unless they result from our gross negligence. You must promptly notify Exchangerland of any suspected security breaches, unauthorized access, or suspicious activity through the support widget or designated contact channels.
Corporate Accounts
If registering on behalf of a legal entity (e.g., a corporation, partnership, limited liability company, or other organization), you represent and warrant that:
• The entity is duly registered, validly existing, and in good standing under the laws of its jurisdiction of formation.
• You are duly authorized to act on behalf of the entity and bind it to this Agreement.
• The account will only be used by designated employees or representatives who have been verified and approved by Exchangerland.
Corporate accounts are subject to enhanced verification requirements, which may include submitting:
• Articles of incorporation or equivalent organizational document
• Proof of business address and registration
• Identification documents for authorized users
• Financial or tax information to comply with regulatory requirements.
Corporate accounts may have multiple authorized users, provided they are disclosed and approved by Exchangerland in its sole discretion. However, corporate accounts are limited to one active offer per transaction type (e.g., one buy offer and one sell offer per digital asset) to prevent market manipulation or abuse. Sharing corporate accounts with unauthorized individuals or entities, or using them for purposes other than those disclosed during registration, is strictly prohibited and may result in account suspension or termination.
Identity Verification
Exchangerland may conduct inquiries to verify your identity, prevent fraud, combat money laundering, or comply with other legal or regulatory requirements. These inquiries may involve:
• Requesting additional documentation, such as proof of address, utility bills, or a bank statement.
• Sharing your information with third-party agencies, such as credit reference, fraud prevention, or financial crime agencies.
• Conducting ongoing monitoring of your account activity to detect suspicious or prohibited behavior.
You authorized Exchangerland to:
• Share your personal information with third-party agencies as necessary for verification or compliance purposes.
• Take actions based on the results of these inquiries, including but not limited to restricting, suspending, or terminating your account.
• Retain records of your information and inquiries as required by law or for legitimate business purposes, such as audit trails or dispute resolution.
You must provide accurate, complete, and up-to-date information during registration and throughout your use of the Platform. Providing false, misleading, or fraudulent information, such as falsified identification documents or incorrect country of origin, is strictly prohibited and may result in immediate account termination, as well as potential legal consequences.
Compliance with Local Laws
You are solely responsible for understanding and complying with all applicable laws and regulations in your jurisdiction, including but not limited to:
• Laws governing the purchase, sale, transfer, or holding of digital assets.
• Tax obligations, such as reporting capital gains, income, or value-added taxes.
• Anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Consumer protection, financial, or securities laws that may apply to your transactions.
Exchangerland does not provide legal, tax, or regulatory advice and is not responsible for ensuring your compliance with local laws. You confirm that you have reviewed the relevant laws in your jurisdiction and are aware of your obligations. Exchangerland does not offer services in restricted jurisdictions, as listed on our “Restricted Jurisdictions” page, which may include countries subject to international sanctions, embargos, or regulatory prohibitions. You must not attempt to access the Platform from such jurisdictions or circumvent restrictions, such as by using virtual private networks (VPNs), proxy servers, or other methods to obscure your IP address or location.
Account Activity and Notification
You must keep your contact information updated, including email address and phone number to receive important notices or alerts from Exchangerland. These may include:
• Account security alerts, including notifications of login attempts, password changes, or suspicious activity.
• Transaction updates, including payment confirmations, asset releases, or dispute notifications.
• Changes to this Agreement, Platform policies, or service terms.
• Regulatory or compliance-related communications, including requests for additional verification.
Exchangerland is not responsible for losses, damages, or missed opportunities due to your failure to maintain updated contact information or act on our notifications. You should never allow remote access to your account, share your screen while logged in, or disclose your credentials to third parties, as these actions increase the risk of unauthorized access or fraud.
Compliance with Local Laws
You are solely responsible for understanding and complying with all applicable laws and regulations in your jurisdiction, including but not limited to:
• Laws governing the purchase, sale, transfer, or holding of digital assets.
• Tax obligations, such as reporting capital gains, income, or value-added taxes.
• Anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Consumer protection, financial, or securities laws that may apply to your transactions.
Exchangerland does not provide legal, tax, or regulatory advice and is not responsible for ensuring your compliance with local laws. You confirm that you have reviewed the relevant laws in your jurisdiction and are aware of your obligations. Exchangerland does not offer services in restricted jurisdictions, as listed on our “Restricted Jurisdictions” page, which may include countries subject to international sanctions, embargos, or regulatory prohibitions. You must not attempt to access the Platform from such jurisdictions or circumvent restrictions, such as by using virtual private networks (VPNs), proxy servers, or other methods to obscure your IP address or location.
Account Activity and Notification
You must keep your contact information updated, including email address and phone number to receive important notices or alerts from Exchangerland. These may include:
• Account security alerts, including notifications of login attempts, password changes, or suspicious activity.
• Transaction updates, including payment confirmations, asset releases, or dispute notifications.
• Changes to this Agreement, Platform policies, or service terms.
• Regulatory or compliance-related communications, including requests for additional verification.
Exchangerland is not responsible for losses, damages, or missed opportunities due to your failure to maintain updated contact information or act on our notifications. You should never allow remote access to your account, share your screen while logged in, or disclose your credentials to third parties, as these actions increase the risk of unauthorized access or fraud.
Account Monitoring
Exchangerland may monitor your account activities to ensure compliance with this Agreement, prevent fraud, and maintain platform security. This includes reviewing:
• Transaction patterns, such as unusual volumes or frequencies
• Payment methods and sources to detect potential money laundering or fraud
• User interactions, including chat messages or dispute filings
You acknowledge that Exchangerland may suspend or terminate your account based on the results of this monitoring, as described in the “Service Discontinuation or Suspension “section.
Privacy and Security
Exchangerland is committed to protecting your personal information through reasonable and industry-standard security measures, including but not limited to:
• Encryption of sensitive data, such as personal information and transaction details, using secure protocols (e.g., TLS/SSL).
• Secure servers and databases to store user information
• Access controls to limit unauthorized access to systems and data.
• Multi-factor authentication options to enhance account security.
However, no online platform or internet-based system can guarantee absolute security. And you acknowledge the inherent risks of transmitting data over the internet, including the potential for interception, hacking, or data breaches. Exchangerland is not liable for security breaches, data losses, or unauthorized access unless caused by our gross negligence.
Privacy Policy
For detailed information on how Exchangerland collects, uses, stores, shares, and protects your personal information, please review our Privacy Policy at Exchangerland Privacy Policy. The Privacy Policy covers:
• Types of Data Collected: Personal information, transaction data, and device information
• Purpose of Data Processing: Identity verification, transaction facilitation, fraud prevention, compliance with legal obligations, and improving Platform functionality.
• Data Sharing: Sharing information with third parties, such as verification agencies, payment processors, or regulatory authorities, as necessary for compliance or service delivery.
• User Rights: Your rights under applicable data protection laws, such as the General Data Protection Regulation (GDPR) or other regional regulations, including the right to access, correct, or delete your data.
• Data Retention: Policies for retaining data as required by law or for legitimate business purposes, including audit trails or dispute resolution
• Security Measures: Technical and organizational measures to protect your data from unauthorized access, loss, or alteration.
You consent to Exchangerland sharing your information with third parties for purposes such as:
• Verifying your identity or preventing fraud, money laundering, or other financial crimes.
• Complying with legal or regulatory requirements, such as responding to subpoenas or government requests.
• Facilitating transactions, including coordinating with payment providers or blockchain networks.
• Resolving disputes or providing customer support.
Data Retention and Deletion
Exchangerland retains your personal and transaction data as required by applicable laws or for legitimate business purposes, including:
• Complying with AML/CTF regulations, which may require retaining transaction records for a specified period (e.g., 5-7 years).
• Maintaining audit trails for dispute resolution or regulatory inquiries.
• Improving Platform functionality and user experience through data analysis
You may request access, correction, or deletion of your data in accordance with the Privacy Policy and applicable laws. However, Exchangerland may retain certain data as required by law or to protect its legal interests, even after a deletion request.
Security Incidents
In the event of a security incident, such as a data breach or unauthorized access, Exchangerland will:
• Investigate the incident promptly and take reasonable steps to mitigate its impact
• Notify affected users as required by law, using the contact information provided in your account.
• Cooperate with regulatory authorities and law enforcement as necessary.
You agree to cooperate with Exchangerland in responding to security incidents, including providing requested information or taking recommended actions to secure your account.
No Warranty and Limitation of Liability
Exchangerland provides its services on an “as is” and “as available” basis, without any express, implied, or statutory warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Exchangerland does not guarantee that the Platform will be uninterrupted, error-free, secure, timely, or free from viruses, malware, or other harmful components.
Service Risks
You acknowledge and accept the inherent risks of using digital assets and the Platform, including but not limited to:
• Price Volatility: The value of digital assets can fluctuate dramatically within short periods, potentially resulting in substantial financial losses. Factors such as market speculation, regulatory changes, or global economic conditions may exacerbate volatility.
• Technical Risks: Hardware failures, software bugs, internet connectivity issues, server outages, or other technical disruptions may prevent access to your account, wallet, or transactions.
• Blockchain Risks: network failures, congestion, forks, protocol upgrades, security vulnerabilities, or other issues in the underlying blockchain networks may affect the availability, functionality, or value of digital assets.
• Third-Party Risks: Counterparties may engage in fraudulent behavior, fail to fulfill payment obligations, initiate chargebacks, or dispute transactions, leading to losses.
• Regulatory Risks: Changes in laws, regulations, or government policies may restrict or prohibit your ability to trade, hold, or transfer digital assets, potentially rendering assets inaccessible or worthless.
• Security Risks: Hacking, phishing, social engineering, or other malicious activities may compromise your account or assets, particularly if your credentials or devices are not adequately secured.
Exchangerland is not liable for losses, damages, or disruptions caused by these risks, including but not limited to:
• Loss of digital assets, linked funds, or other property.
• Communication failures, errors, delays, or distortions in transaction processing
• Disruption in service availability or Platform functionality
• Unauthorized access to your account due to compromised credentials, phishing, or external attacks.
Limitation of Liability
Exchangerland’s liability is strictly limited to the total fees you paid for the specific service in the 12 months prior to any loss or claim. Exchangerland is not responsible for:
• Loss of profits, business opportunity, goodwill, or reputation
• Data loss, corruption, breaches, or unauthorized access.
• Special, incidental, indirect, intangible, or consequential damages, whether based on contract, tort, negligence, strict liability, or otherwise, even if Exchangerland was aware of their possibility.
This limitation applies to all claims, except in cases of Exchangerland’s gross negligence, fraud, willful misconduct, or intentional violation of law. Some jurisdictions may not allow the exclusion or limitation of certain damages, so these provisions may not apply fully to you.
Blockchain Protocols
Exchangerland does not own, control, operate, or maintain the underlying blockchain protocols that govern digital assets. These protocols are typically open-source and managed by decentralized communities, making them subject to changes, such as:
• Fork: Splits in the blockchain network that create new versions of a digital asset, which may affect its value, functionality, or compatibility.
• Protocol Upgrades: Changes to the rules or features of a blockchain that may disrupt transactions or asset availability.
• Security Vulnerabilities: Bugs or exploits in the protocol that may lead to asset loss or network instability.
Exchangerland is not responsible for:
• Protocol changes, forks, or upgrades and their impact on your assets.
• Network failures, congestion, or disruptions that prevent transaction processing.
• Losses resulting from unsupported protocols, currencies, or networks.
Exchangerland may suspend services, limit transactions, or take other actions to protect platform security in response to protocol changes or other blockchain-related events. Such decisions are at Exchangerland’s sole discretion, and we will attempt to notify you, though changes may occur without prior notice. You are responsible for staying informed about protocol changes and assessing their implications for your transactions and holdings.
Third-Party Content
The Platform may include or link to third-party content, such as:
• Market feeds or price indices from external providers.
• News articles, blogs, or educational materials related to digital assets.
• Links to third-party websites, payment providers, or services.
Exchangerland does not endorse, adopt, control, or verify the accuracy, reliability, or legality of third-party content. Your interactions with third parties, including clicking links, using their services, or relying on their information, are at your own risk. Exchangerland is not liable for any loss or damage resulting from such interactions, including but not limited to:
• Financial losses due to fraudulent or unreliable third-party services
• Data breaches, privacy violations, or security issues on third-party platforms.
• Inaccurate, misleading, and outdated information provided by third parties.
No Financial Advice
Exchangerland does not provide investment, financial, tax, legal, or securities advice. Information provided on the Platform, including but not limited to blog posts, tutorials, market data, news feeds, or educational materials, is for informational purposes only and does not constitute professional advice. You are solely responsible for:
• Evaluating the suitability of any transaction, investment, or strategy based on your financial goals, circumstances, and risk tolerance.
• Conducting thorough due diligence on counterparties, offering terms, payment methods, and market conditions.
• Consulting with qualified financial, legal, or tax advisors before making decisions related to digital assets.
Exchangerland is not liable for any decisions you make based on Platform information, including but not limited to buying, selling, holding, or transferring digital assets. Market data displayed on the Platform, such as exchange rates or asset prices, is sourced from public or third-party providers and may not reflect real-time or accurate values. You should verify market data independently before acting on it.
Market Disruptions
In the event of significant market disruptions, such as extreme volatility, exchange failures, or regulatory interventions, Exchangerland may:
• Suspend access to the Platform or specific services
• Prevent you from initiating or completing transactions
• Take other actions to protect platform security or comply with legal requirements.
Exchangerland is not liable for losses suffered as a result of such actions, including differences in market rates before and after a disruption. You acknowledge that prevailing market rates may differ significantly from those available prior to a disruption.
Marketplace Transactions
The Platform enables users to post offers to buy or sell digital assets, specifying terms such as payment methods, exchange rates, transaction timelines, and other conditions. Transactions are conducted directly between buyers and sellers, with Exchangerland facilitating the locking and releasing of digital assets to ensure security and trust.
Buying Digital Assets
When purchasing digital assets on the Platform:
• No Buyer Fees: Exchangerland does not charge transaction fees to buyers; all fees are borne by sellers, as outlined in the “Exchangerland Fees” section.
• Offer Terms: You must carefully review and comply with the seller’s offer terms, including payment methods, amounts, deadlines, and any additional instructions. Non-compliance with these terms may prevent Exchangerland from assisting in disputes or recovering funds.
• Payment Verification: The seller is responsible for verifying receipt of payment in accordance with their offer terms. If the seller fails to release assets after you fulfill the terms, you can initiate a dispute through the transaction chat feature.
• Risks: You assume all risks associated with payment methods and counterparties, including but not limited to:
• Fraudulent or invalid payments, such as those using stolen credit cards or accounts.
• Chargebacks or disputes initiated by the payment provider or buyer.
• Delays or failures in payment processing due to third-party issues.
Exchangerland is not responsible for losses due to invalid, fraudulent, or disputed payments. You should verify the legitimacy of the seller and the offer terms before sending payment
Selling Digital Assets
When selling digital assets on the Platform:
• Payment Verification: You must verify and process payments within the timeframe specified in your offer. Once payment is confirmed, you must promptly release the locked digital assets to the buyer.
• Fees: Exchangerland charges a fee for locking assets during a sale, which is non-refundable except in cases of trade cancellation, as determined by Exchangerland in its sole discretion.
• Risks: You bear all risks of loss, including but not limited to:
• Premature release of assets before payment is fully verified, resulting in unrecoverable losses.
• Fraudulent payments, such as those using reversible payment methods or stolen accounts.
• Disputes or chargebacks initiated by the buyer or payment provider after assets are released.
• Offer Management: You must deactivate inactive offers and respond promptly to buyers through the transaction chat. Failure to respond or verify payments in a timely manner may result in disputes or account restrictions.
• Prohibited Activities: Advertising external services, websites, or off-platform transactions in your offers or chat messages is strictly prohibited and may result in account suspension or termination
Transaction Process
The transaction process on the Platform follows these steps:
• Offer Creation: A user (buyer or seller) creates an offer,
specifying payment methods, exchange rates, and other terms.
• Offer Acceptance: The counterparty accepts the offer,
initiating the transaction and locking the seller’s digital assets in
Exchangerland’s system.
• Communication: The buyer and seller communicate via the
transaction chat to exchange payment details, confirm terms, or resolve
issues.
• Payment: The buyer sends payment to the seller using the
agreed-upon method and confirms payment completion in the Platform.
• Verification: The seller verifies receipt of payment,
ensuring it matches the offer terms and is not fraudulent or reversible.
• Asset Release: Upon verification, the seller releases the
locked assets to the buyer’s wallet.
• Cancellation: If the buyer cancels the transaction before
payment is completed, the assets are returned to the seller. Sellers cannot
cancel transactions but can release assets to the buyer.
Exchangerland does not process payments or act as a financial intermediary. All responsibilities for payment execution, verification, and dispute resolution lie with the buyer and seller.
Transaction Limits
Exchangerland may impose limits on transaction size, frequency, type, or manner to ensure platform security, compliance, and stability. These limits may be based on:
• Account verification status
• Regulatory requirements in your jurisdiction or
Exchangerland’s operating jurisdiction
• Market conditions, including high volatility, network
congestion, or liquidity constraints
• Risk management protocols, such as fraud prevention,
AML/CTF compliance, or other security measures
Exchangerland does not guarantee that you will be able to buy or sell digital assets at any specific time, price, or under specific conditions. The availability of transactions depends on market dynamics, user activity, and Exchangerland’s policies.
Transaction Records
Exchangerland maintains records of your transactions, including offer details,
payment confirmations, asset transfers, and chat communications. These are
accessible through your account for your reference, but Exchangerland is not
responsible for any errors unless caused by its own negligence.
You should:
• Regularly review your transaction history for accuracy
• Retain copies of transaction-related documents like payment
receipts
• Report discrepancies to Exchangerland support promptly
Failure to display a transaction confirmation does not invalidate it.
Dispute Resolution Process
Exchangerland encourages buyers and sellers to resolve disputes through communication. If needed, disputes can be initiated on the Platform after payment is marked complete by the buyer.
Dispute Process
The dispute resolution process follows these steps:
1. Initiation: The disputing party selects the dispute type from the available options and provides a detailed description of the issue, including but not limited to:
• Non-compliance with the offer terms.
• Unresponsive counterparty
• Fraudulent or misleading documentation
• Requests to conduct transactions off-platform
• Payment issues
• Other issues affecting the transaction.
2. Notification: Exchangerland notifies the other party via email and transaction chat, detailing the dispute, its basis, and the evidence required.
3. Response: Both parties must submit evidence within the specific timeframe (typically 48-72 hours). Evidence may include:
• Proof of payment
• Proof of ownership
• Communication records
• Additional documentation
4. Review: Exchangerland’s support team investigates the dispute, evaluating evidence, transaction details, and compliance with offer terms. Decisions are typically made within 7 business days, though complex cases may take longer.
5. Resolution: The locked digital assets are transferred to the buyer or seller based on the evidence and Exchangerland’s findings. Possible outcomes include:
• Buyer Wins: If the buyer proves payment per the offer terms, the seller is unresponsive, or payment was made to a third party not registered to the seller.
• Seller Wins: If the buyer fails to pay, uses a payment method not specified in the offer, initiates a chargeback, or is unresponsive.
• Split Resolution: If evidence is inconclusive or both parties partially comply, Exchangerland may split the assets evenly or unevenly at its discretion.
Appeals
If you believe a dispute was resolved incorrectly, you may appeal within 10 calendar days via the transaction chat. To appeal, you must:
• Non-compliance with the offer terms.
• Provide a detailed explanation of how the decision violates this Agreement or misinterprets the evidence.
• Submit additional evidence supporting your case, such as new documentation or clarifications.
• Use respectful and professional language, avoiding personal attacks or inappropriate content.
Exchangerland’s support team will review the appeal and issue a final decision, which is conclusive and binding. Exchangerland has no further liability after an appeal decision is made.
Chargebacks and External Disputes
Exchangerland’s dispute resolution process is separate from remedies available through payment providers, such as chargebacks, credit card disputes, or payment reversals. Exchangerland is not responsible for:
• Initiating or handling chargebacks or external disputes
• Losses resulting from chargebacks or reversals, even after a dispute is resolved.
• Actions taken by payment providers or third parties outside the Platform.
You acknowledge that using reversible payment methods, such as credit cards or certain mobile payment apps, increases the risk of chargebacks or disputes, which may result in asset or financial losses.
Conduct During Disputes
You must remain active, responsive, and cooperative during the dispute process. This includes:
• Responding to requests for evidence or information within the specified timeframe.
• Providing accurate, complete, and truthful documentation or statements.
• Maintaining a civil and respectful tone in all communications with Exchangerland staff and counterparties.
Failure to comply with these requirements may result in a dispute being resolved against you. Providing fraudulent information, forged documents, or deceptive claims may lead to:
• Immediate dispute resolution against you.
• Suspension or termination of your account
• Potential legal action or reporting to regulatory authorities.
Dispute Examples
To provide clarity, here are additional scenarios that may influence dispute outcomes:
• Buyer Advantage: The buyer provides proof of payment (e.g., a bank transfer confirmation matching the seller’s instructions) and the seller fails to release assets or respond within the required timeframe.
• Seller Advantage: The buyer fails to send payment, uses a payment method not specified in the offer (e.g., an unapproved gift card) or initiates a chargeback after assets are released.
• Neutral Resolution: Both parties provide conflicting evidence, and no clear violation is established, leading Exchangerland to split the assets or take other actions at its discretion.
• Fraudulent Conduct: Either party submits fake documents (e.g., photoshopped receipts) or makes false claims, resulting in an immediate ruling against them and potential account termination.
Exchangerland’s dispute resolution process aims to ensure fairness, transparency, and efficiency, but decisions are based on the evidence provided and Exchangerland’s policies. You acknowledge that Exchangerland’s findings are final, subject to the appeal process
Compliance with Laws and Regulations
You are solely responsible for understanding and complying with all applicable laws and regulations in your jurisdiction, including but not limited to:
• Laws governing the purchase, sale, transfer, holding, or use of digital assets
• Tax obligations, such as reporting capital gains, income, or value-added taxes on transactions.
• Anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, including know-your-customer (KYC) requirements.
• Consumer protection, financial, securities, or other regulations that may apply to your activities on the Platform.
Exchangerland does not provide legal, tax, financial, or regulatory advice and is not responsible for ensuring your compliance with local laws. You confirm that you have reviewed the relevant laws in your jurisdiction and are aware of your obligations. Failure to comply may result in account restrictions, legal liability, or other consequences.
Third-Party Payment Methods
Exchangerland is not affiliated with, endorsed by, sponsored by, or associated with any third-party payment providers, gift card issuers, or financial institutions. You must verify that your chosen payment methods are:
• Permitted by the provider for use on the Platform.
• Compliant with the provider’s terms and conditions.
• Supported by Exchangerland’s services, as listed on the Platform.
Exchangerland makes no representations or warranties about the compatibility, reliability, or legality of third-party payment methods. You are solely responsible for any issues arising from their use, including but not limited to:
• Fees, restrictions, or limitations imposed by the payment provider.
• Delays, errors, or failures in payment processing.
• Chargebacks, disputes, or reversals initiated by the provider or counterparty.
Gift Card Transactions
Gift cards are a common payment method on the Platform, but their use is subject to strict rules to prevent fraud and abuse:
• Ownership: You must be the rightful owner of any gift cards used in transactions. Brokering, reselling, trading, or using gift cards you do not own is strictly prohibited and may result in account suspension or termination.
• Proof of Ownership: Exchangerland may request proof of ownership, such as purchase receipts, transaction confirmations, or gift card activation records, at its discretion. Failure to provide valid proof may result in transaction cancellation or account restrictions.
• Issuer Terms: Gift cards are subject to the terms and conditions of the issuer, including but not limited to:
• Fees, such as activation or inactivity fees.
• Expiration dates or redemption deadlines.
• Restrictions on use, such as geographic or merchant-specific limitations
• Exchangerland’s Role: Exchangerland is not responsible for issuer actions, policies, or limitations, including faulty, invalid, or expired gift cards. You must review and comply with the issuer’s terms before using gift cards on the Platform.
Gift Card Store
Exchangerland’s Gift Card Store allows users to purchase gift cards directly using their Exchangerland USDT balance or on-chain deposits (e.g., USDT via TRC20, ERC20, or BSC networks). The following terms apply:
• Pricing: Gift card prices are fixed and non-negotiable, as displayed at the time of purchase. Prices may vary based on market conditions, issuer policies, or Exchangerland’s discretion.
• Payment: You have one hour to complete on-chain deposits to the provided crypto address. Payments from your Exchangerland balance incur no additional on-chain fees.
• Fees: On-chain fees apply for external wallet payments and are your responsibility. No fees are deducted for payments from your Exchangerland balance.
• Non-Refundable: All gift card purchases are final and non-refundable, regardless of redemption issues or other factors.
• Receipts: A purchase receipt is emailed to you for each gift card transaction, detailing the card’s value, issuer, and purchase date.
• Redemption Issues: If you encounter issues redeeming a gift card, contact the seller through Exchangerland’s customer support, who will act as a mediator. Exchangerland is not responsible for faulty, invalid, or unredeemable gift cards.
On-Platform Transactions
All transactions must occur within the Exchangerland Platform to ensure security, transparency, and compliance. Exchanging external contact details (e.g., phone numbers, email addresses, social media handles, or messaging app IDs) or conducting off-platform trades is strictly prohibited. Violations may result in:
• Immediate cancellation of the transaction
• Suspension or termination of your account.
• Loss of access to disputed assets or funds, as determined by Exchangerland.
Exchangerland monitors transaction activity to detect off-platform attempts and may take action to protect the Platform’s integrity and user safety.
Compliance Monitoring
Exchangerland may monitor your transactions and account activity to ensure compliance with this Agreement and applicable laws. This includes:
• Reviewing payment methods and sources for signs of fraud or money laundering.
• Analyzing transaction patterns for unusual or suspicious activity.
• Verifying compliance with offer terms and Platform policies.
You acknowledge that Exchangerland may report suspicious activity to regulatory authorities or law enforcement as required by law, without prior notice to you.
Jurisdiction and Arbitration
This Agreement and your use of the Platform are governed by the laws of the Republic of Panama, without regard to conflict of law principles. Any disputes arising from this Agreement or your use of the Platform will be resolved through binding arbitration under the rules of the Center of Arbitration and Conciliation of Panama, accessible at cecap.com.pa.
Arbitration Details
• Individual Basis: Disputes must be resolved on an individual basis, not as part of a class, collective, or representative action. This ensures fair and efficient resolution for all parties.
• Class Action Waiver: You waive your right to participate in class actions, collective actions, or consolidated claims. The arbitrator cannot conduct class arbitration or consolidate multiple claims without Exchangerland’s consent.
• Small-Claims Option: Consumer claimants (individuals using the Platform for personal, family, or household purposes) may pursue claims in small-claims court in their jurisdiction if eligible, provided the matter remains individual and does not involve class or representative claims.
• Costs and Fees: Exchangerland will reimburse filing fees or administrative costs that exceed what you would pay in court, upon request, as required by arbitration rules or applicable law. Each party is responsible for other costs, such as attorney fees, unless otherwise required by law or the arbitrator’s decision.
• Arbitration Process: The arbitration will be conducted in accordance with the Center of Arbitration and Conciliation of Panama’s rules, which provide a structured and impartial process for resolving disputes. The arbitrator’s decision is final and binding, subject to limited grounds for appeal under Panamanian law.
If any provision of this Agreement is deemed invalid or unenforceable by an arbitrator or a Panamanian court, the remaining provisions remain enforceable and unaffected. Headings in this Agreement are for convenience only and are not enforceable provisions.
Governing Law
The choice of Panamanian law provides a consistent legal framework for all users, regardless of their location, subject to mandatory local consumer protection laws that may apply. You acknowledge that arbitration is the primary method for resolving disputes, except where small-claims court is permitted, and you waive any right to a jury trial or participation in class actions.
Severability
If any part of this Agreement is found to be invalid or unenforceable, the remaining parts will continue to be valid and enforceable. This ensures that the Agreement remains effective even if specific provisions are challenged or struck down.
Prohibited Uses
You agree to use Exchangerland’s services in strict compliance with this Agreement, the Privacy Policy, and all applicable laws and regulations. Prohibited activities include, but are not limited to:
• Disruption of Services: Interfering with, disrupting, or impairing the Platform or other users’ access, such as through denial-of-service attacks, overloading servers, or exploiting vulnerabilities.
• Illegal Activities: Engaging in or facilitating illegal activities, including violations of AML/CTF laws, sanctions programs, securities regulations, or other laws in the jurisdictions where Exchangerland operates or you reside.
• Harassment or Abuse: Harassing, defaming, threatening, stalking, or otherwise violating the legal rights of other users, including their rights to privacy, publicity, or intellectual property.
• Malicious Content: Introducing viruses, malware, Trojan horses, worms, logic bombs, or other harmful code to the Platform that could damage, disable, or compromise its functionality or security.
• Unauthorized Access: Using automated tools (e.g., bots, crawlers, scrapers, or spiders) to access or extract data, circumvent content filtering techniques, or access unauthorized areas of the Platform.
• Fraudulent Behavior: Engaging in fraudulent, deceptive, or misleading activities, such as providing false information, forged documents, or fake payment confirmations.
• Off-Platform Transactions: Advertising, promoting, or facilitating transactions outside the Exchangerland Platform, including sharing external contact details or redirecting users to other services.
• Intellectual Property Violations: Using Exchangerland’s trademarks, logos, or other intellectual property without prior written consent, or infringing on the intellectual property rights of other users or third parties.
• Harmful Content: Posting, publishing, or distributing content that incites hate, violence, racial intolerance, or illegal activities, or that is defamatory, obscene, or otherwise objectionable.
• Unauthorized Applications: Developing or using third-party applications that interact with the Platform without Exchangerland’s prior written consent.
• False Endorsements: Implying an untrue endorsement, affiliation, or sponsorship by Exchangerland through your actions or content.
Violations of these prohibitions may result in immediate account suspension or termination, as well as potential legal action or reporting to regulatory authorities at Exchangerland’s sole discretion.
Consequences of Violations
If Exchangerland determines that you have engaged in prohibited activities, we may:
• Suspend or restrict your access to the Platform or specific services.
• Terminate your account and block your ability to register new accounts.
• Cancel or reverse transactions associated with the violation.
• Report your activities to regulatory authorities or law enforcement as required by law.
• Pursue legal remedies, including damages or injunctive relief, to protect Exchangerland’s interest.
You acknowledge that ExchangerLand’s decisions regarding prohibited uses are final and may be based on confidential criteria related to risk management and security protocols.
Fees and Payment Terms
Creating an Exchangerland wallet is free of charge. However, Exchangerland charges fees for certain services, including but not limited to:
• Locking digital assets during a sale in the marketplace.
• Processing specific transactions, such as gift card purchases in the Gift Card Store.
• Other services as specified on the Platform.
Applicable fees are displayed before you use a service and are subject to change at Exchangerland’s sole discretion. Fees may vary based on:
• Transaction type (e.g., buying, selling, or gift card purchases).
• Payment methods (e.g., on-chain fees for external wallet payments).
• Market conditions, such as volatility or network congestion.
• Account status, such as verification level or transaction history.
For detailed fee information, refer to the “Exchangerland Fees” section on our website. Transactions involving miner fees (e.g., blockchain transaction fees) or service charges are non-refundable once confirmed by you. You acknowledge that Exchangerland may adjust fees at any time without prior notice, and continued use of the Platform constitutes acceptance of the updated fees.
No Refunds for Fees
If you use a service to which a fee applies or initiate a transaction with a miner fee, you are not eligible for a refund or reimbursement once you confirm the transaction or service. This applies even if the transaction is canceled, disputed, or fails to complete due to counterparty actions or other factors.
Service Discontinuation or Suspension
Exchangerland reserves the right to modify, suspend, or discontinue any portion of its service, temporarily or permanently, at any time, with or without notice, at its sole discretion. This includes changes to:
• Platform features, including wallet functionality or marketplace options.
• Supported digital assets or payment methods.
• Service availability in specific jurisdictions or for specific users.
Exchangerland may also:
• Suspend, restrict, or terminate your access to the Platform or specific services.
• Limit access to your wallet or digital assets.
• Deactivate or cancel your account entirely.
Reasons for such actions include, but are not limited to:
• Compliance with applicable laws, regulations, subpoenas, court orders, or other legal processes.
• Suspected or actual violations of the Agreement or Exchangerland’s policies.
• Involvement in pending litigation, investigations, or regulatory proceedings that pose a risk to Exchangerland or its users.
• Inability of service partners, such as payment processors or blockchain networks, to support your use.
• Attempts to circumvent Exchangerland’s controls, security measures, or policies, such as using VPNs to access the Platform from restricted jurisdictions.
• Protection of Exchangerland, its users, employees, or systems from harm, fraud, or loss, including financial, reputational, or operational risks.
Exchangerland will attempt to notify you of such actions via email or the Platform’s notification system, unless prohibited by law, legal process, or security concerns. Decisions to suspend or terminate accounts may be based on confidential criteria related to risk management, fraud prevention, or security protocols, which Exchangerland is not obligated to disclose.
Dormant Account
If your account is inactive for a period prescribed by applicable law (e.g., 3-5 years, depending on the jurisdiction), Exchangerland may be required to report unclaimed digital assets as abandoned property under escheat or unclaimed property laws. If this occurs:
• Exchangerland will attempt to notify you in writing using the contact information in your account, typically via email or postal mail.
• If you fail to respond within seven business days (or as required by law), Exchangerland may transfer the assets to the relevant jurisdiction as unclaimed property.
• Exchangerland may deduct dormancy fees or administrative charges from unclaimed assets, as permitted by law.
You are responsible for maintaining activity in your account or withdrawing your assets to avoid escheatment. Exchangerland is not liable for losses resulting from the transfer of unclaimed assets or the deduction of fees.
Reinstatement
If your account is suspended, Exchangerland will remove the suspension as soon as the reasons for it no longer exist, provided there are no ongoing legal, regulatory, or security concerns. However, Exchangerland is not obligated to notify you when or if a suspension will be lifted. You may contact Exchangerland’s support team to inquire about the status of a suspension or to request reinstatement, but decisions are at Exchangerland’s sole discretion.Force Majeure
Exchangerland is not liable for delays, performance failures, or service interruptions caused by events beyond our reasonable control, known as force majeure events. These include, but are not limited to, natural disasters, man-made events, labor disputes, technical failures, equipment or software issues, market disruption, or other catastrophes.
These force majeure events do not affect the enforceability of other provisions in this Agreement. Exchangerland will make reasonable efforts to restore services as soon as practicable after such events, but we are not liable for any losses or damages resulting from delays or interruptions caused by force majeure.
General Provisions
Exchangerland reserves the right to amend, modify, update, or revise this Agreement at any time, in its sole discretion, with or without prior notice. Changes are effective upon posting on the Platform, and Exchangerland may also notify you via email if you have provided an email address. Your continued use of the Platform after changes are posted constitutes acceptance of the updated terms.
If you disagree with the revised terms, your sole and exclusive remedy is to stop using the Platform and its services, close your account by following the procedures outlined in the Platform’s account settings, or by contacting support. It is your responsibility to periodically review this Agreement for updates.
Exchangerland’s failure to enforce any provision of this Agreement does not constitute a waiver of its rights to enforce that provision or any other provision in the future. This Agreement represents the entire understanding between you and Exchangerland regarding the subject matter (i.e., your use of the Platform and services) and supersedes all prior agreements, understandings, or representations, whether written or oral.
You may not assign, transfer, or delegate your rights or obligations under this Agreement to any other person or entity without Exchangerland’s prior written consent. Any attempted assignment without consent is void. Exchangerland may assign its rights or obligations under this Agreement to affiliates, subsidiaries, or third parties without your consent, provided such assignment does not diminish your rights under this Agreement.