At Exchangerland, we are committed to protecting your privacy and ensuring that your personal data is safeguarded. This Privacy Policy outlines how we collect, use, store, and share personal data when you interact with our websites, mobile applications, cryptocurrency trading platform, marketplace, social media accounts, or other digital services (collectively referred to as the “Platform”). It also explains your rights regarding your personal information and how you can contact us with privacy-related concerns.
Please review this policy carefully to understand our practices. By accessing or using our Platform, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, we kindly ask that you refrain from using our Platform.
This policy may be available in multiple languages for accessibility. However, in the event of any discrepancies between versions, the English version of this Privacy Policy will take precedence.
Note that the availability of our Platform and services may vary by region, and accessing our services does not necessarily mean we are fully compliant with the specific data protection laws of your country.
Types of Personal Data We Collect
We collect and process various types of personal data to provide and improve our services across our Platform. Personal data that we collect refers to any information that can identify an individual, either directly or indirectly. Below are the categories of personal data we may collect when you use our Platform or engage with any of our services.
Biographical Information • Your full name • Phone number • Email address • Residential address • Country of residence • Date of birth
Account Information • Your username • Profile bio • Profile picture • Date of account creation • Time zone • Preferred currency • Language preference
Transaction and Activity Data • Trade and messenger chat messages (which may include financial details if shared with us) • Attachments in chats • Transaction history • Trade activity details • Offers created and the associated terms • Trade instructions • Account notifications and status • Partner program details (such as ID, links, and transactions)
Digital Wallet Information • Wallet balance • Transaction records (including those sent and received) • Deposit addresses
Know Your Customer (KYC) Data • Government-issued identification • Photographs (if provided voluntarily for verification purposes)
Device and Usage Data • IP addresses • Device identifiers (such as cookie IDs and others) • Device characteristics (such as operating system and browser type) • Access times and dates • Language preferences • Actions performed on the Platform • Session data (such as network connection details) • Metadata from installed applications (such as app names, versions, and identifiers) to detect potential fraud • Diagnostic data related to application crashes or errors
How We Collect Personal Data
We gather personal data from multiple sources to ensure a seamless and secure experience on our Platform. These sources include:
• Directly from You: When you interact with our Platform, sign up for an account, complete transactions, or communicate with us using any of our communication channels, you may provide personal data directly.
• Other Users or Our Affiliates: Information may be shared by other users during transactions or chats, or by affiliates integrated with our Platform.
• Service Providers and Data Processors: We work with third-party providers who help us in delivering our services efficiently. These providers may collect data on our behalf to support Platform functionality.
• Third-Party Verification Services: We may collect data from third parties to verify identities, prevent fraud, or ensure transaction security.
• Analytics and Marketing Partners: Third parties may provide data to help enhance user experience, improve our services, or deliver targeted promotions.
• Social Media Platforms: If you engage with us through social media, we may collect data related to those interactions.
Purposes of Processing Personal Data
We process personal data for various business purposes to ensure the effective operations of our Platform and to enhance your experience while using it. These purposes include:
Account Management: • Creating and maintaining user accounts on our Platform • Authenticating user identities • Facilitating secure access to accounts
Service Delivery: • Operating the Platform and its features • Enabling communication through our messenger • Providing customer support
Personalization: • Customizing user experiences based on preferences • Offering location-specific features and promotions
Security and Risk Management: • Conducting KYC and similar verification processes • Protecting the Platform, its users, and transactions from fraud • Ensuring compliance with legal and regulatory requirements
Analytics and Improvement: • Analyzing user behavior to improve Platform functionality • Understanding customer preferences to enhance services
Marketing and Communication: • Sharing updates, promotions, and offers • Communicating account-related information • Legal and Business Obligations • Resolving disputes • Complying with legal processes • Managing business operations
We may also process personal data when required by applicable laws or regulations.
Sharing of Personal Data
We may share your personal data with specific entities to deliver our services and meet legal or business requirements. These entities include:
• Affiliates and Related Companies: We may share data within our corporate group for purposes that are aligned with this Privacy Policy.
• Service Providers and Vendors: Third-party providers assist with services such as payment processing, identity verification, customer support, and marketing. These providers are contractually obligated to use your data only as directed by us and in accordance with this policy.
• Regulatory and Compliance Entities: We may share data to comply with legal obligations, protect our interests, or facilitate business transactions (such as mergers or acquisitions).
• Third-Party Partners: We may also share data with partners for fraud prevention, analytics, or to enhance user experience, provided they adhere strictly to our privacy standards.
All third parties with whom we share data are prohibited from using it for purposes beyond those specified in this Privacy Policy.
International Data Transfer
Your personal data may also be transferred to and processed in countries other than where it was originally collected. These countries may have different data protection laws, which may not offer the same level of protection as your home country. We take steps to ensure that any international transfers comply with applicable laws and that your data remains secure.
Use of Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit our Platform. We use cookies and similar technologies to do the following:
• Track Platform usage and generate usage statistics • Authenticate users and maintain session continuity • Deliver personalized content and advertisements • Provide updates based on browsing history
You can manage cookie preferences through your browser settings. Please note that disabling cookies may limit certain Platform functionalities. For more information on cookies and how to manage them, visit www.exchangerland.com.
Data Retention Practices
We retain personal data only for as long as it is required to fulfill the objectives outlined in this Privacy Policy, including meeting legal, regulatory, or business requirements. Once data is no longer needed, we strive to delete or anonymize it. However, certain data related to blockchain transactions may be retained indefinitely due to the immutable nature of blockchain technology.
Data Security Measures
At Exchangerland, we implement robust security measures to protect your personal data from unauthorized access, disclosure, loss, or misuse. These measures include:
• Limiting data collection to what is necessary for service delivery
• Using encryption and other safeguards to secure data
• Regularly reviewing and updating security protocols
Despite these efforts, no online data transmission is entirely secure. Any data you transmit to us is at your own risk. We recommend using strong, unique passwords and logging out of shared devices after use.
Children Privacy
Our Platform is not created for individuals under 18 years of age. We do not knowingly collect personal data from individuals/children under the age of 18. If we discover that such data has been collected without parental consent, we will promptly delete it. Parents or guardians who believe their child has provided us with personal data should contact us immediately.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, regulations, or our practices. Significant updates will be communicated through the Platform, email, or other prominent notifications. We encourage you to review this policy regularly for any changes. Continued use of the Platform after updates constitutes acceptance of the revised terms.
Your Data Protection Rights
Depending on applicable laws, you may have the following rights regarding your personal data:
• Access: Request access to the personal data we hold about you. • Correction: Request the updates or corrections for inaccurate or incomplete data. • Deletion: Request the deletion of certain personal data, subject to legal or business requirements. • Consent Withdrawal: Withdraw consent for data processing (note that this does not affect prior lawful processing of the data. • Objection: Object to certain types of data processing, where applicable.
To exercise these rights, please contact us with sufficient details to identify you and specify the nature of your request. We may collect additional information to verify your identity, which will be used solely for verification purposes.
Legal Bases for Data Processing
We process personal data based on specific legal grounds. These legal grounds include:
• Consent When you explicitly agree to data processing
• Contractual Necessity: When processing is necessary to fulfill a contract or pre-contractual obligations with you.
• Legal Obligation: When required to comply with applicable laws or regulations.
• Legitimate Interests: When processing is necessary to pursue our legitimate business interests, provided these do not override your rights.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our support team. You will be required to provide sufficient information to identify yourself and a clear description of your request. We are committed to addressing your concerns promptly and transparently.
Data Controller Information
The data controller is the entity responsible for determining how and why personal data is collected and processed. For the purpose of this Privacy Policy, we are the data controller. We may engage third parties to process data on our behalf, but be rest assured that they do so strictly under our instructions and in accordance with this policy.
Do Not Track Notice
Our website does not currently respond to “Do Not Track” signals or similar browser settings.
Your Personal Information: What You Need to Know
Below are other details you need to know about how we use your data:
What Do We Do with the Personal Data We Collect From You?
We collect, use, and share your personal information as explained in this notice. The law requires us to be transparent about how we handle your information, so please take a moment to read this Privacy Policy carefully.
Why Do We Collect It?
We collect personal data to help us deliver our services in a safe, smooth, and reliable way. We also use it to show relevant content and ads, prevent fraud, and protect against loss.
What Type of Data Do We Collect?
The kind of personal information we collect depends on the services or products you use. The data we may collect from you includes: • Identification numbers or account balances
• Payment details or transaction history.
Even if you are no longer a customer, we may keep and share your information as described in this notice.
How Do We Use and Share Your Information?
We collect personal data as part of our daily operations. Below are the ways we may share your information and whether you can limit that sharing: • Identification numbers or account balances
• Payment details or transaction history.
Even if you are no longer a customer, we may keep and share your information as described in this notice.
Why Do We Share Your Information?
Do we share it?
Can you limit this?
For everyday business needs, such as processing transactions, managing accounts, and meeting legal requirements.
Yes
No
For marketing – we use this to promote our products and services.
Yes
No
For joint marketing, which can be with our partner companies.
Yes
No
With our affiliates, for their business activities, including transactions and customer service.
Yes
No
How Do We Keep Your Information Safe?
We use industry-standard security measures to protect your personal information from unauthorized access or misuse. These include technical safeguards and secure buildings and storage systems. How Do We Collect Your Information?
We may collect your information when you:
• Open an account or update account details
• Share contact details or make transactions
• Use your account to send or receive money
We may also receive your information from other companies not mentioned in this content to ensure the smooth operation of our website.
